Job Vacancies

IT & Systems Assistant

Wem, Shropshire · IT · Full time · 37.5 (excluding breaks) · 13

We are looking for a Junior IT & Systems Assistant to join our team and provide day-to-day IT support to colleagues across the business.

This is an ideal opportunity for someone who has an interest in IT and wants to develop their knowledge and practical experience within a supportive working environment.

You don't need to know everything already. We're looking for someone who is methodical, practical and willing to learn, with a good understanding of basic IT and the confidence to ask for help when they need it.

Working alongside the IT & Systems Manager, you will help keep our IT equipment, user accounts, software and basic business systems working effectively and securely.

What you'll be doing - day-to-day responsibilities will include:

Responsibilities

  • Setting up and updating Windows computers and approved software.
  • Setting up and maintaining user accounts, email accounts and Outlook profiles.
  • Resetting passwords and helping colleagues with account lockouts.
  • Setting up shared mailboxes and distribution lists.
  • Connecting computers and other devices to printers and shared resources.
  • Maintaining accurate records of computers, monitors, phones and other IT equipment.
  • Carrying out routine Windows updates, software patches and security checks.
  • Responding to IT support requests and recording the action taken.
  • Escalating more complicated issues to the IT & Systems Manager.
  • Carrying out basic checks on IT systems and services.
  • Supporting colleagues with Microsoft Teams and video conferencing.
  • Preparing meeting-room computers, screens and conferencing equipment.
  • Keeping IT documentation and equipment records accurate and up to date.
  • Writing simple user instructions and troubleshooting guides.
  • Keeping IT equipment, spare parts and cabling organised.
  • Preparing old IT equipment securely for disposal or reuse.
  • Providing basic support for the company's internal software and database systems.
  • Assisting with IT hardware and CCTV where required.

Requirements

  • Desirable: some experience of IT systems and/or a relevant IT qualification
  • A genuine interest in IT and business systems.
  • A methodical and organised approach to your work.
  • Good problem-solving skills.
  • The ability to work on your own initiative.
  • Good attention to detail and accuracy.
  • A helpful and patient approach when supporting colleagues.
  • The judgement to recognise when something is outside your knowledge or experience and to ask for
  • Trustworthy and discreet

How to apply

Most importantly, we're looking for someone who wants to learn and is willing to build their IT knowledge over time.

Employment Basics
5 days per week to ensure cover across the business which will include weekends
08:30 – 17:00, including one hour of unpaid breaks / some out of hours will be required to cover business operations
Occasional travel to our sites outside Shropshire may be required for candidates who are willing and able to travel.

This is a permanent position offering an excellent opportunity for someone looking to establish and develop their career in IT and business systems.

Our values

We expect everyone in our business to operate in line with our values of:

Integrity & Honesty | Commitment | Teamwork | Communication | Trust | Simplicity & Innovation

Build Your Career with Griffiths Family Farms
At Griffiths Family Farms, our success is powered by our people.
Our businesses include automated, high-speed egg-packing facilities, multi-tier poultry farms, egg products manufacturing and an on-site Combined Heat and Power (CHP) plant.
With sites across North Devon, Wiltshire, Telford and North Shropshire, we offer a wide range of rewarding, long-term career opportunities.

Career Opportunities
We are always keen to hear from skilled, hardworking and dedicated individuals interested in joining one of our operational teams.

Site and Operational Management
Leadership opportunities across agricultural management, packing operations, compliance, logistics and site management.

Mechanical and Electrical Engineering
Technical roles maintaining our high-speed grading machinery, automated poultry systems, manufacturing equipment and site infrastructure.

Farm, Packing, Food Production and Warehouse Operations
Hands-on roles supporting bird welfare, egg grading, packing lines, food production and warehouse operations.

Interested in Joining Our Team?
If we do not currently have an advertised vacancy matching your experience, you are still welcome to submit a speculative application.

We regularly review CVs for future opportunities across the Griffiths Family Farms group.

Please email your CV to: hr@oaklandsfarmeggs.co.uk

To help us direct your application to the appropriate team, please include:

  • Your preferred site location or locations
  • The type of opportunity you are interested in: Management, Engineering or Operative